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Dennett House, 11 Middle Street
Taunton, Somerset, TA1 1SH

Tel: 01823 270101                     Find Us
Fax: 01823 425200
Email: info@swcouncils.gov.uk


Training and Events

Many of our courses can be adapted for in-house delivery and can be specifically tailored to meet individual needs.

Sometimes due to reasons beyond our control a course has to be cancelled or postponed.  We will advise nominating officers and applicants immediately of such a decision.  Please note in exceptional circumstances we may have to make changes at short notice to the content (to reflect changes in legislation, current thinking or topical issues), timing, speakers and/or venue.

South West Councils, Dennett House, 11 Middle Street, Taunton, Somerset TA1 1SH, Learning and Transformation Administration Team: 01823 270101


Mentoring/Coaching  (ILM Level 3 Award)



From Sep 07, 2017 to Dec 18 2017

Course Duration:

2 days attendance + a professional practice set + preparation towards the assessed assignments


Dennett House, 11 Middle Street, Taunton, Somerset, TA1 1SH – this course can also be delivered on an in-house basis


A two-day workshop for anyone with line management and team responsibilities. The programme includes an induction webinar, a pre-attendance self-assessment activity, 2 days of interactive theory and practice-based learning, a professional practice set and an assignment tutorial. You will also be provided with a course text book and access to a toolkit of coaching/mentoring resources authored by Prof D Clutterbuck

07 Sept 1710.00 - 11.00
Day120 Sept 17 9.30 – 16.30
Day 221 Sept 17 9.30 – 16.30
Practice Set
16 Oct 1713.00 – 15.00
16 Oct 1715.00 – 16.00
18 Dec 17 

Please note: this is not a residential course and accommodation is not included


A qualification programme designed to provide team leaders and managers with the knowledge, skills and confidence to mentor/coach people as part of their normal working role. The course provides a good foundation for those new to mentoring/coaching or for more experienced mentors/coaches wishing to refine their techniques and gain a nationally recognised qualification

Supervision is an essential part of the ILM qualification and each participant is allocated 2 hours with a Supervisor to be used proactively and periodically in line with individual needs and in agreement with the Supervisor. Supervision can take the form of one to one meetings (if you travel to your Supervisor), telephone conversations, email or Skype interaction. You need to demonstrate in your assignments that this has been completed and be able to meet the assessment criteria relating to supervision.


  • The differences between, and definitions of, coaching and mentoring
  • The coaching/mentoring continuum
  • Contracting, expectations, process, ethics, code of practice and boundaries
  • Establishing your baseline
  • The GROW model
  • Asking powerful questions
  • Mentoring skills, qualities and techniques
  • Communication and non-combative challenging strategies
  • An overview of learning theory
  • Personal development and emotional intelligence
  • Improving own practice through reflection and review

How is it assessed?

There are three assignments:

  • Assignment 1 - is a written submission that enables you to demonstrate your knowledge and understanding of the context and environment for effective workplace mentoring/coaching
  • Assignment 2 - is a record of the planning, delivery and review of at least 6 hours of mentoring/coaching practice
  • Assignment 3 - is a written submission that enables you to reflect on your performance as a mentor/coach


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Course Ref:


Closing Date:


Course Administrator:

training@swcouncils.gov.uk or call 01823 270101

Related Courses:

"Very enjoyable, personally rewarding and motivating course"

Member Organisations: £570
Non-Member Organisations:  £670

(All prices subject to VAT.  Discounts for multiple bookings may apply)


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