Contact Us

Dennett House, 11 Middle Street
Taunton, Somerset, TA1 1SH

Find Us

Tel: 01823 270101                    
Email: info@swcouncils.gov.uk

The Team


Training and Events

Many of our courses can be adapted for in-house delivery and can be specifically tailored to meet individual needs.

Sometimes due to reasons beyond our control a course has to be cancelled or postponed.  We will advise nominating officers and applicants immediately of such a decision.  Please note in exceptional circumstances we may have to make changes at short notice to the content (to reflect changes in legislation, current thinking or topical issues), timing, speakers and/or venue.

South West Councils, Dennett House, 11 Middle Street, Taunton, Somerset TA1 1SH, Learning and Transformation Administration Team: 01823 270101


Mediation and Conflict Resolution in the Workplace  (ILM Endorsed)



Course Duration:

3 days attendance + preparation towards the assessed assignment


This course is for delivery on an in-house basis. Content described below.


This event is for all public sector employees, managers or Councillors who are interested in learning how to effectively resolve conflict in the workplace, in the community or between external partners.  The course is endorsed by ILM


To provide a practical overview of skills and techniques for dealing with workplace conflict and an understanding of how mediation can prevent and resolve issues


  • Sources of conflict
  • When to use mediation
  • The principles and the process
  • Using internal or external mediators
  • HR and legislative issues
  • Skills, techniques and attributes for successful mediation

How is it assessed?

The programme is assessed through the submission of 3 assessed assignments:

Assignment 1: Undertake a practical mediation activity (written briefing notes)
Assignment 2: A reflective review evaluating own mediation practice (professional discussion interview)
Assignment 3: A report outlining the benefits of introducing a mediation scheme into the workplace (written submission)

 ILM Logo   

Printer friendly


Course Administrator:

training@swcouncils.gov.uk or call 01823 270101

Related Courses:

“Thank you so much, I have really enjoyed my learning”

“Fantastic trainer, fantastic course"

Member Organisations:  £POA

Non-Member Organisations: £POA

(All prices subject to VAT)




Learning Event Application Form