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Dennett House, 11 Middle Street
Taunton, Somerset, TA1 1SH

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Tel: 01823 270101                    
Email: info@swcouncils.gov.uk

The Team


Training and Events

Many of our courses can be adapted for in-house delivery and can be specifically tailored to meet individual needs.

Sometimes due to reasons beyond our control a course has to be cancelled or postponed.  We will advise nominating officers and applicants immediately of such a decision.  Please note in exceptional circumstances we may have to make changes at short notice to the content (to reflect changes in legislation, current thinking or topical issues), timing, speakers and/or venue.

South West Councils, Dennett House, 11 Middle Street, Taunton, Somerset TA1 1SH, Learning and Transformation Administration Team: 01823 270101


HR Practitioner  (ILM Endorsed)



Course Duration:

3 days attendance + preparation towards the assessed assignment


This course is delivered on an in-house basis


We are pleased to present a series of HR practitioner programmes, endorsed by ILM. These are designed to help you by focusing on providing managers with the skills and knowledge to support their team to work effectively and productively together.

To ensure the content is relevant to you and your work, you are required to select three of the nine modules offered. Each module will include an element of assessment. Successfuly completing 3 modules will lead to an ILM certificate. Modules can be attended individually but without completing three of them and the assessment, you will not be awarded the ILM certificate.

Please note:  this is not a residential course and accommodation is not included.


A range of workshops that are ideal for those new into HR, line managers looking for guidance on how to manage teams, and anyone who has HR responsibilities within their remit

The workshops are designed as a package although there may be capacity for individuals to attend single workshops.



Module 1: Recruitment

A one day workshop covering writing job profiles and other selection paperwork, interviewing, testing and assessing candidates and selecting the right person for your team.
Module 2: Employment Status
A one day workshop helping you to understand the difference between a casual worker and a zero-hours employee, part time and seasonal and provide you with the knowledge to make sure the contract of employment reflects the true employment status of your workforce.

Module 3: Appraisals and Development
A one  day practical workshop helping you make the most of the appraisal cycle with your team (and also with your manager) and exploring how to identify what your team needs to be doing, what they need to be able to do it and looking at how to develop them without spending unnecessarily.
Module 4: Managing Fairly
A one day workshop helping you identify the signs and the risks of stress and bullying and how to manage these effectively to maximise your team.
Module 5: Managing Difficult Conversations
A one day workshop covering managing feedback conversations from appraisals, return to work conversations after sickness absence, harassment and bullying, informal discipline, grievance and capability issues and restructuring and redundancy at risk conversations.
Module 6: Managing Conflict and using Mediation
A one day workshop helping you to spot conflict in its early stages and give you the skills to deal with it quickly and effectively in order to minimise disruption to your team.
Module 7: Managing Capability: health and performance
A one day workshop providing you with the tools to improve performance when things start to slip

Module 8: Undertaking Disciplinary or Grievance Investigations
A one day practical workshop providing you with the skills to ensure this vital part of any disciplinary or grievance case is undertaken fully, fairly and reasonably. It also takes you through how to write an effective report presenting the management case
Module 9: Managing Hearings
A one day workshop providing you with the knowledge you need to effectively manage cases from informal through to dismissal and how to manage and run fair and unbiased hearings as part of any management case


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Course Administrator:

training@swcouncils.gov.uk or call 01823 270101

Related Courses:

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Member Organisations:  £POA
Non-Member Organisations: £POA

(All prices subject to VAT)


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